Fictional case · accreditation practical · Digital & creative services
Judge it yourself first
This is a fictional dispute — no real parties, drafted as the accreditation practical. Read the brief, commit to your own determination, then compare it with the venue's. Then tell us where we got it wrong; that critique is the part we actually want. Your committed answer is recorded against your email — it's the practical component of accreditation, and first answers stand.
Halvorsen v. Pixel & Frame Studio — the £4,200 unfinished website
The agreement. Pixel & Frame Studio (a two-person web studio) agreed by email to build Halvorsen Catering a marketing site: seven pages, responsive, CMS-editable, for £4,200 — £2,100 on start, £2,100 on completion — "delivered within six weeks". The email thread is the whole contract; no formal terms were signed.
What happened. The studio delivered a staging link in week 7 with five of seven pages built; the menu page and the booking-enquiry form were missing. Halvorsen's owner emailed a list of nine issues (two substantive — the missing pages; seven cosmetic — spacing, image crops, a font). The studio replied within two days offering to complete the remaining pages "by end of next week" and fix the list. Halvorsen replied the same day: "We've lost confidence. We're getting someone else to finish it. We want the deposit back." The studio's final email: "Five pages of professional work were delivered and you're keeping them. The £2,100 covers less than the work done. Nothing is refundable."
The claim. Halvorsen claims the £2,100 deposit back. The studio counter-asserts the work delivered exceeds £2,100 in value. Halvorsen kept the staging files and had another developer complete the site, reusing the five delivered pages largely unchanged.