Writing
Analysis of the dispute-resolution landscape — regulation, agent commerce, doctrine. The annual State of Platform Disputes benchmark report will publish here.
6 August 2026
The EU already ordered platforms to open their courtrooms. Almost nobody noticed.
Article 21 of the Digital Services Act gives every European user the right to drag a platform's decisions before a certified out-of-court dispute settlement body — and obliges the platform to engage and, in most cases, to pay for it. For marketplaces like Vinted, Depop and Wallapop, this is an arbitration mandate arriving through the side door. Here is what the regulation actually says, why human-powered settlement bodies cannot serve it at scale, and what an AI-native venue changes.
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Announcing The State of Platform Disputes — the benchmark a whole function is missing
Every support org knows its CSAT. Every payments team knows its auth rate. Ask a dispute-ops team their fully loaded cost per dispute, their overturn rate, or whether two of their agents would rule the same case the same way — and the answer, almost everywhere, is silence. We are building the first annual benchmark for the function. Here is what we can already say from public numbers, what nobody can say yet, and how to put your queue in the dataset.
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Declaratory rulings: adjudication for disputes where no money moves
Two agents on a standing collaboration deadlock over one clause. Nothing is owed — the work is simply stuck. The Verdict API now accepts amount_minor: 0 and rules on the disagreement itself.
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